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Remember to be patient. IBAS typically solves a case within 8 to 12 weeks of it being submitted to the organisation. Constant follow-ups, email and phone calls will only delay the process and cause unnecessary confusion.<\/p>\n <\/div>\n <\/div>\n <\/li>\n <\/ul>\n <\/div>\n<\/div>\n\n
Issues That Are Not Covered By IBAS<\/h2>\n \n\n
\n Here are the issues that do not fall within the remit of IBAS:<\/p>\n\n
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Issues related to the standard of customer support service provided by a betting operator and facilities or premises used for gambling.<\/p>\n <\/div>\n <\/div>\n <\/li>\n
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Allegations of cheating, fixing or games being operated in an unfair manner should be reported to the UKGC (or other concerned organisations), not IBAS.<\/p>\n <\/div>\n <\/div>\n <\/li>\n
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Customers claiming that they have been allowed to gamble for long periods of time\/irresponsibly. If a customer has requested to be excluded from a betting site or betting premises and there is evidence of unfair contract terms or a breach of contractual terms, a complaint can be filed.<\/p>\n <\/div>\n <\/div>\n <\/li>\n
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Allegations of minors being allowed to gamble should be reported to the UKGC (or other concerned organisations), not IBAS.<\/p>\n <\/div>\n <\/div>\n <\/li>\n
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Complaints about bets that were refused or never processed.<\/p>\n <\/div>\n <\/div>\n <\/li>\n
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